Appointment Scheduling

We understand that you have a busy schedule and recognise the need to provide an efficient service. We will make every effort to see you at your scheduled appointment time.

Opening times

(subject to availability)

Monday 8.00am to 8.00pm
Tuesday 8.00am to 8.00pm
Wednesday 8.00am to 8.00pm
Thursday 8.00am to 8.00pm
Friday 8.00am to 8.00pm
Saturday 8.00am to 1.00pm
Reception desk open Monday to Friday 9.00am to 6.00pm.
Closed for lunch between 1.00pm and 2.00pm.

There will be no charge for changing your appointment provided that we are given at least 48 hours notice. We will charge for missed appointments or late cancellations. This allows us to run efficiently and keep our fees at a reasonable level for you.

Patient Complaints Procedure

It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, investigating them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint and we will be happy to answer any questions you may have about this procedure.

If you are not entirely satisfied with any aspect of our care or service, please let us know as soon as possible to allow us to address your concerns promptly.

Jordan F Taylor will be your personal contact to assist you with any complaints.

You can send your complaints to Broadwater Dental Clinic, 5 Ardsheal Road, Worthing, West Sussex, BN17 7RN or alternatively email the Complaints Manager on smile@ferringdentalclinic.co.uk.

If the Complaints Manager is unavailable, we will take brief details about the complaint and will arrange for a meeting when it is suitable for you and the practice. We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible by those who need to know about your complaint. If the complaint investigation takes longer than anticipated, the Complaints Manager will contact you at least every ten working days to keep you informed of the reason for any delays, the progress of the investigation and the proposed date it will be complete.

When the investigation has been completed, you will be informed of its outcome in writing. We will make our response clear, addressing each of your concerns as best as we can. You will also be invited to a meeting to discuss the results and any practical solutions that we can offer you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments or other solutions that meet your needs and resolve the complaint.

We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take the matter further, please see the contacts below.

Contacts
GDC private dental complaints service can be contacted by calling 020 8253 0800 or visiting www.dentalcomplaints.org.uk

The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at www.gdc-uk.org or by calling 020 7167 6000.